Supporting people who work alone across changing locations and risks
Lone worker monitoring gives people who work alone a direct way to raise an alert and connect with an agreed response. Home visits, remote duties, out-of-hours shifts and vehicle-based work can present different risks, even within the same team.
The right arrangement depends on the nature of the work, communication coverage, whether the worker could become unable to raise an alarm, and who is authorised to respond.
Appropriate alert and location functions are linked to a documented response plan and 24/7 operator support. To discuss lone worker monitoring for your workforce, contact us.
The right arrangement depends on the nature of the work, communication coverage, whether the worker could become unable to raise an alarm, and who is authorised to respond.
Appropriate alert and location functions are linked to a documented response plan and 24/7 operator support. To discuss lone worker monitoring for your workforce, contact us.
Lone Worker Monitoring - Overview:
Lone worker safety monitoring combines mobile duress alarms, location functions and 24/7 operator response for Brisbane workforces.
- Pendants, wearable watches and in-vehicle devices support mobile duties
- Fall, inactivity and missed check-ins can generate monitoring events
- Geofencing flags departures from an agreed operating area
- Approximate two-metre indoor positioning requires supporting site infrastructure
- End-to-end testing covers batteries, signals and escalation contacts
- Time-stamped activation reports support safety and incident reviews
Mobile duress alarms connecting lone workers to monitored communication, location and response
- Protection configured around each worker’s tasks, locations and risks
- Alerts follow authorised action plans, with operators available 24/7
- One-touch SOS reaches the monitoring centre without unlocking a mobile phone
Mobile duress alarms across Brisbane, the Gold Coast, South East Queensland and Australia-wide
Choose protection around the risks each worker faces
Elffective one worker monitoring reflects the work performed. For example, a domestic violence support worker making home visits faces different risks from someone working after hours at a known site or travelling between remote locations.
The task, shift pattern, communications coverage, movement, foreseeable exposure and available assistance all influence the configuration of the service.
Protection can cover an individual, vehicle, site or defined operating area using a pendant, wearable watch or in-vehicle device. Alert functions, welfare check schedules, location capabilities and escalation procedures can be tailored to each worker.
Where ongoing concern requires an on-site presence, security guarding can be arranged.
The task, shift pattern, communications coverage, movement, foreseeable exposure and available assistance all influence the configuration of the service.
Protection can cover an individual, vehicle, site or defined operating area using a pendant, wearable watch or in-vehicle device. Alert functions, welfare check schedules, location capabilities and escalation procedures can be tailored to each worker.
Where ongoing concern requires an on-site presence, security guarding can be arranged.
Mobile duress alarms for immediate alerts
During a threat, injury or medical emergency, a worker may lack the time, mobility or discretion to unlock a phone, make a call or reach a fixed duress button.
A compatible pendant, watch or in-vehicle device can send a one-touch SOS directly to the monitoring centre. Suitable devices can also provide two-way voice communication without a separate phone.
Where supported and configured, fall or inactivity detection can trigger an alert if the worker is unable to press the SOS button or respond. Scheduled welfare checks and confirmation periods offer another option for duties where a missed check-in or loss of communication may indicate a problem.
A compatible pendant, watch or in-vehicle device can send a one-touch SOS directly to the monitoring centre. Suitable devices can also provide two-way voice communication without a separate phone.
Where supported and configured, fall or inactivity detection can trigger an alert if the worker is unable to press the SOS button or respond. Scheduled welfare checks and confirmation periods offer another option for duties where a missed check-in or loss of communication may indicate a problem.
Location information suited to the environment
Location information can help operators identify where assistance may be needed, but the level of detail available depends on the device and its operating environment. A supported device may report its current or last recorded location.
Geofencing can also trigger an event when the device leaves an agreed operating area.
Indoor positioning with an accuracy of approximately two metres is available only where suitable technology and site infrastructure have been installed.
The action plan is therefore based on the location information that can realistically be provided, rather than assuming consistent accuracy across all environments.
Geofencing can also trigger an event when the device leaves an agreed operating area.
Indoor positioning with an accuracy of approximately two metres is available only where suitable technology and site infrastructure have been installed.
The action plan is therefore based on the location information that can realistically be provided, rather than assuming consistent accuracy across all environments.
From activation to an accountable response
Before monitoring, a documented plan defines contacts, escalation stages, patrol authority, emergency procedures, applicable patrol charges and operators’ authority.
When alerted, our 24/7 alarm monitoring operators review worker identity, location and event details, attempt supported two-way contact, then follow agreed procedures: contacting nominees, dispatching authorised mobile security patrols or notifying emergency services.
Readiness testing covers devices, sensors, batteries, signals, communications and escalation contacts. Handover trains workers on system activation and use. Activations log date, time, worker, event details, contact attempts and actions.
Reports may be emailed or portal-accessible for incident reviews, workplace safety reporting or police information requests. To discuss your reporting requirements, contact us.
When alerted, our 24/7 alarm monitoring operators review worker identity, location and event details, attempt supported two-way contact, then follow agreed procedures: contacting nominees, dispatching authorised mobile security patrols or notifying emergency services.
Readiness testing covers devices, sensors, batteries, signals, communications and escalation contacts. Handover trains workers on system activation and use. Activations log date, time, worker, event details, contact attempts and actions.
Reports may be emailed or portal-accessible for incident reviews, workplace safety reporting or police information requests. To discuss your reporting requirements, contact us.
The right device depends on where and how the person works and the risks they may face. Pendants, wearable devices and in-vehicle options support different situations. Relevant considerations include communication coverage, location requirements and whether the worker could become unable to activate an alarm themselves.
Yes, compatible devices can use functions such as fall detection, inactivity monitoring or other automatic triggers. These can provide another way to initiate a response when a worker is injured or otherwise unable to deliberately activate the SOS function, depending on the device and agreed configuration.
Location accuracy depends on the device, environment and available infrastructure. GPS can support workers travelling between locations, while compatible indoor positioning can provide more precise location information in suitably equipped buildings. The monitoring arrangement should therefore be designed around where the person actually works rather than assuming one location method suits every situation.
The alert goes to the monitoring centre, where an operator follows the worker’s documented response plan. This sets out contact attempts, escalation stages and who is authorised to respond. Depending on those instructions, further action can include contacting nominated people or arranging an authorised patrol or emergency response.
Yes. Mobile duress monitoring is particularly relevant for people whose work takes them away from a fixed workplace, including home visits, remote duties, after-hours work and vehicle-based roles. Device and location functions can be selected around the changing environments and risks the worker is likely to encounter.
Lone Worker Monitoring - Summary:
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What: Lone worker safety monitoring covers mobile duress alarms, welfare checks, location functions, documented escalation plans and 24/7 operator response
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Where: Duress alarms serve Brisbane workforces, with remote monitoring across the Gold Coast, Brisbane and Australia-wide
- Who for: Services support lone workers conducting home visits, remote duties, after-hours shifts, vehicle-based work or work across changing locations